1. What is a *Wyrz virtual prepaid Visa® card?
Wyrz is a non-reloadable (one-time use), Prepaid, Visa®-branded, virtual debit card, offered by Prepaid Network Inc. You can fund or load your Wyrz Card by credit card or debit card. The funds loaded onto the Wyrz Card are FDIC-insured. All Wyrz Prepaid Visa® Cards are issued by Metropolitan Commercial Bank, a federally insured bank chartered under the laws of the state of New York and a member of FDIC.
The Wyrz Prepaid Visa® Card is not a credit card. The Card is not a gift card, nor it is intended for gifting purposes.
The Wyrz Card offers a simple, fast and secure payment method available to you in 3 easy steps. Simply complete registration, select your amount and confirm your payment details.
*Terms and Conditions apply.
2. Where can I use my Wyrz prepaid card?
You can use the Wyrz virtual prepaid Visa® card at any domestic online merchant where Visa® is accepted.
3. Is the Wyrz prepaid Visa® card a credit card?
The Wyrz prepaid Visa® card is a prepaid card, which means you need to load money onto the Wyrz card before you can use it to buy goods or services online. It is not a credit card and does not offer a line of credit. You can spend the amount which you have loaded onto your Wyrz card.
4. How does Wyrz card work?
Once you purchased a Wyrz prepaid Visa® card and load it with funds (from your debit or credit card), the Wyrz card will remain active for a 24-hour period from purchase for your use wherever the Visa® Card is honored. After a period of 24 hours, your Wyrz card will expire and any unspent funds will be returned to your original funding source (debit or credit card) used to fund the Wyrz prepaid Visa® card. The maximum amount you can spend on the Card cannot exceed the value which you have loaded on the Wyrz card.
5. What happens if I don’t use my Wyrz prepaid card after buying it?
Once you have funded your Wyrz virtual prepaid Visa® card, you have 24 hours from the card being issued to spend your Wyrz virtual prepaid card online. Once the 24-hour period has elapsed, the full amount of your Wyrz virtual prepaid Visa® card will automatically be refunded to your original funding debit or credit card. If you have partially spent your card, the remaining balance on your card will automatically be refunded to your original funding debit or credit card.
6. How can I purchase a Wyrz virtual prepaid Visa® card?
You can purchase Wyrz virtual prepaid Visa® cards from our website: www.wyrz.co. In order to do so, you will be required to register with us. The registration process includes you disclosing certain personal identification data to us as required by law. The following information is required: Full name, date of birth, current address, telephone number, and Social Security Number. You must be 18 years of age or older. In addition, when applying for a Wyrz prepaid card you will be required to upload on our website documentary evidence of your picture ID document and proof of your address such as a recent utility bill. We will carry out electronic identity verification on the data furnished to us.
If we are unable to verify the details that you have provided to us, we will not be able to provide you with a Wyrz prepaid card.
7. Are there limits on how much money I can load onto a Wyrz card?
Yes. Wyrz prepaid Visa® card allows a minimum amount of $15 to be loaded and a maximum amount of $1,500. See Wyrz Terms and Conditions for more information.
8. Can Wyrz virtual prepaid Visa® cards be reloaded?
No, Wyrz virtual prepaid Visa® cards are currently all non-reloadable. Each time you buy a Wyrz card, a new virtual Wyrz Visa® card is issued in your name. Note: we are planning to launch a reloadable product in the near future.
9. Can I check my Wyrz card balance online?
Yes. If you have registered an account, you may check your balance online 24/7 at www.wyrz.co at “My Cards” tab.
10. What does it cost me to use a Wyrz prepaid card?
At present, there is no charge to you when you buy a Wyrz virtual prepaid Visa® card. However, Wyrz will shortly introduce a fee charging structure for use of the Wyrz card when used at non-affiliated retailers. Customers will be notified when this happens.
11. Will I need to disclose my identity and personal information to obtain a Wyrz card?
Yes. To help the government fight the funding of terrorism and money laundering activities, Federal law requires Wyrz to obtain, verify, and record information that identifies each person who obtains a Wyrz prepaid Visa® card.
Wyrz will request the following personal information from you.
- Full Name
- Date of birth
- Telephone Number
- Social Security Number
- Copy of Driver’s License (photo ID)
- Copy of recent Utility Bill (with your name and address)
12. Are Wyrz prepaid cards regulated?
Yes, the Wyrz Visa Prepaid Card is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Visa U.S.A. Inc. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014. By using this Card you agree with the terms and conditions of the Cardholder Agreement and Fee Schedule, if any.
13. What currencies are Wyrz prepaid cards available in?
Wyrz only offers prepaid cards in United States Dollars.
14. How do I contact Wyrz Customer Service?
To speak with a Wyrz customer service representative, you can contact Wyrz Customer Service, Monday to Friday from 9am to 6pm EST by calling us on 1-800-353-4516. You can also contact Wyrz customer service via email at email@example.com and one of our dedicated customer service representatives will respond to you as soon as possible.